REFUND AND DELIVERY POLICY

Thank you for shopping at LienSue.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definition

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LienSue GmbH, Hauptstr. 44, 40789 Monheim am Rhein.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to LienSue, accessible from liensue.de

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Due to the personalized nature of the Goods, cancellation is not possible. Please control your order carefully before placing it.

If there’s any problem or change need to be done with the Goods, contact us within 24 hours to have a change of fixing it: liensue.de/contact

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were delivered at your place no longer than 7 days ago
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized (prints, calendars, mousepads, stickers, keychains, any signed merchandise …)
• The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over (digital products of any kind, food, …)
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Return and Exchange Policy

Please note again that customized or signed items are excluded from returns and exchanges.

For all other items, we accept returns and exchanges within 7 days of receipt, provided the items are undamaged and in their original condition.

The buyer is responsible for the costs and risk of return shipping. In the case of an exchange, the buyer will also be charged for the shipping costs of the new item. The customer service will provide you the address where you shall send the goods back to.

We cannot be held responsible for Goods damaged or lost in the return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the Goods or proof of received return delivery.

Digital and Customized Products

Please note that digital or customized products are not eligible for refunds. Products are only eligible for refunds if we receive it latest 60 days after your purchase, the product must not be used or damaged, and must have a receipt. You need to provide pictures to prove why the product shall be refunded (if it is damaged, the shipping companies need to be contacted).

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us

By visiting this page on our website: liensue.de/contact